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Terms & Conditions
Terms and Conditions of Use
Welcome to Stargold. By accessing, browsing, or utilizing this website, you formally acknowledge and agree to be bound by the following Terms and Conditions. These provisions constitute a legally binding agreement between you and Stargold. Should you require further clarification regarding these terms, we invite you to consult with our designated support team.
1. Intellectual Property Rights: All proprietary content available on this platform, including but not limited to text, iconography, graphics, logos, and multimedia assets, is the exclusive property of Stargold and is protected by applicable intellectual property statutes. Any unauthorized reproduction, modification, or redistribution of this content is strictly prohibited.
2. Account Integrity and Security: Users may be required to register for an account to access specific services. You accept full responsibility for maintaining the confidentiality of your login credentials and for all activities occurring under your account. Stargold assumes no liability for losses resulting from a failure to protect your account information.
3. Accuracy of Product Information: Stargold operates under a policy of continuous improvement. While we endeavor to ensure the precision of product specifications, descriptions, and availability, we do not guarantee that all information is free from error. We reserve the unilateral right to amend, update, or discontinue product offerings without prior notification.
4. Pricing and Financial Transactions: All pricing is presented in the specified local currency. Stargold reserves the right to adjust pricing structures at its sole discretion. Transactions executed via our secure payment gateway are subject to rigorous verification; note that Stargold does not retain sensitive financial or payment data on its internal servers.
5. Logistics and Fulfillment: Shipping services are provided subject to geographic availability. Delivery timeframes are estimates and do not constitute a guarantee of arrival. Stargold disclaims all liability for additional costs, including customs duties, levies, or administrative fees incurred during international transit.
6. Return and Refund Protocols: All return and refund requests are governed by the formal Stargold Return Policy. To qualify for consideration, all returned merchandise must be maintained in its original, pristine condition, including all original packaging and verification tags.
7. Limitation of Liability: To the maximum extent permissible by governing law, Stargold, its directors, and affiliates shall not be held liable for any direct, indirect, consequential, or incidental damages arising from the use of this website or the inability to utilize our products.
8. Stargold Club Rewards Program: Signup automatically enrolls users as members, awarding a 2-point gift. Membership account activation requires reaching 20 points. Points are calculated at 1 AED = 0.01 points. Distribution: Invite 10 friends (1 point), submit store feedback (0.25 points), social media share of blogs/products (0.25 points; must include #Stargold #userID #itemcode(SKU), #share&earn and remain active). Sharing job posts yields 0 points. Purchase-based points: 100% of base points for regular purchases; 10% for B2B/bulk orders; 2% for discounted/flash sale products. Partner Deal: Users capturing at least a one-minute video covering Stargold product usage/benefits and publishing on social media (must include #Stargold #userID #itemcode(SKU) and #share&earn) are eligible for points. Content must consist only of original voice and video; offensive content will not be granted points. Points are credited at 1 point per 3 shares, 10 likes, or 100 views (only the single highest method is considered) between 45 and 90 days post-publication. Vesting: Friend invite points are spendable after 3 months, provided the associated accounts remain active during the claim; other points are spendable following applicable return/refund periods. Usage: Points are redeemable for free delivery or product discounts on your next purchase. Validity: Eligible points must be used within 180 days; after 180 days, points expire with a 70% reduction.
9. User Account and Communication: Unique IDs (e.g., SGKSA260705) are generated based on location and signup date. Users must be logged in to submit forms (contact, feedback, B2B), which trigger an automated response with a case number. Job applications receive an automated reply; please note that confirmation of receipt does not guarantee an offer letter. Stargold follows corporate standards and reserves the right to make hiring decisions in the company's favor. Upon case closure, a review form (rating and dropdown) is sent for feedback.
Disclaimer of Rights: Stargold Group reserves the absolute right to revise, modify, or update these terms, pricing structures, or any other policies at any time, without prior notice. Furthermore, Stargold Group maintains the right to suspend or ban any user profile at its sole discretion for violation of these terms or any other conduct deemed detrimental to the company.
Your continued engagement with the Stargold website confirms your ongoing acceptance of these terms. We appreciate your partnership and remain committed to upholding the highest standards of service.